Domestic Shipping:
Once an order has been placed, domestic shipping depends upon the confirmed orders as provided by IMAGE NAIROBI LTD. The production commences once the payment has been received.
International Shipping:
Shipping charges and transit time will vary, depending on the location. All international packages are most likely to be shipped via DHL / FedEx. All transit times are Monday to Saturday. International delivery cannot be guaranteed within a time frame due to customs.
For some shipments delivered outside KENYA, the importing country may charge an import duty/VAT on top of the price of the item.
International customers are responsible for any import or customs fees charged by your government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.
Tracking:
E-mail containing your package tracking information will be sent after shipment.
Please mail us at info@kazuri-image.com if any question.
Replacement/ Return Policy by www.kazuri-image.com
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below.
No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us.
We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.
Terms and Conditions
Each item in your order is sold by IMAGE NAIROBI LTD. Those items for shipment to countries outside of the KENYA may be subject to taxes, customs duties and fees levied by the destination country.
The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
With respect to each item for which Import duty fees have been calculated, you authorize IMAGE NAIROBI LTD to designate a courier company or freight forwarder to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import duty fees for such item.
Limitations
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products may not be designed in accordance with destination country standards, specifications, and labelling requirements; and the products may not conform to destination country standards.
You are responsible for assuring that the product can be lawfully imported to the destination country.
When ordering from IMAGE NAIROBI LTD, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Privacy
Your privacy is important to us, and we know that you care about how information about your order is used and shared.
We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.
Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws.
About Customs, Duties & Taxes:
When ordering from www.kazuri-image.com, you’re responsible for assuring the product can be lawfully imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the KENYA may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be.
Customs policies vary widely from country to country. If customs clearance procedures are required, it can cause delays beyond our original delivery estimates.